I think that is true in some sense, but not necessarily in a universal sense. What I mean by that is, like your situation, that is obviously true. But some people have different experiences too - some even positive.

I will say two things in addition. 1. I have preached this from the pulpit. I think so much of the church is afraid of what it claims to believe - life, death, resurrection. Especially the death part. I suspect most of that has to do with the reality that death is really about telling us that we are not in control. And well, that's hard for an institution to hear. Sometimes the church is the biggest obstacle to the Good News. Imagine if the church really lived into what it proclaimed? It would shake the world.

2. there are some churches that actually do a pretty good job of relating with the poor. I serve as pastor of a church and the executive director of the health ministries of the church. The church membership is small, the building is big (a vestige from a pervious era), and it gets used as a center for healing in a poor neighborhood. We have a medical outreach clinic and dental clinic - both free for people to use. As such, we are in relationship with our neighbors, who are poor. The church exists because of the health clinics - they are no some kind of add on. Quite literally, the clinics keep the church alive. And that's a beautiful thing because it means that this isn't a "normal" congregation. I hope it is never "normal" mostly because of what you have said.